Frequently Asked Questions

HBZweb banking      HBZwap banking      HBZgsm banking      HBZweb Secure Key

HBZweb banking

What is HBZweb banking?
HBZweb banking allows you to check details of your account(s) and carry out transactions in your account(s) via the Internet.

What kind of information can I access via HBZweb banking?
You can access balance information and statements of transactions of all your accounts. You can also access additional information on special types of accounts. For instance, you can access all details regarding your Letters of Credit in your Letter of Credit account. Similarly, if you have a Term Deposit (Time Deposit) account, you can access all details pertaining to your deposits, such as interest rates and maturity dates.

Which accounts are accessible to me?
You can access the following types of accounts:
  • Current
  • Savings
  • Call Deposit
  • Time Deposit
  • Credit Card
  • Payment Against Document (PAD)
  • Trust Receipt (TR)
  • Foreign Inward Documentary Bills for Collection (FIDBC)
  • Foreign Bills Purchased (FBP)
  • Foreign Bills for Collection (FBC)
  • Shipping Guarantee (SG)
  • Letters of Credit (LC)

    What kind of transactions can I do via HBZweb banking?
    HBZweb banking supports a variety of transactions ranging from simple transfer of funds to complex transactions such as:
  • Open & amend Letter of Credit
  • Order cheque book
  • 3rd party funds transfer
  • Pay utility bills (i.e. DEWA & ETISALAT Bills)
  • Download statement
  • View account statement
  • Manage login
  • Send/receive secured mail
  • Send GSM messages
  • Subscribe to other banking services

    What hardware/equipment is required?
    You can use any computer to access this service via any web browser that supports SSL. For higher-grade security we recommend browsers with 128 bit SSL, such as Netscape Navigator 4.0 or higher or Microsoft Internet Explorer 4.0 or higher. There is no restriction on the type of computer or operating system you use.

    How do I enroll for Web Banking?
    You may enroll by clicking e-registration or visit any of our eight branches in UAE where this service is offered. For more information, you may call us at + 971 4 221 4535 ext.703.

    Which are the countries where this service is available?
    Currently, this service is available to the customers in the United Arab Emirates and United Kingdom. However, other countries will be added soon. The next country in the pipeline is Pakistan.

    How current is the statement of account information?
    The statement of account information is current as of the latest posting and displays all activities conducted through the bank on a real time basis.

    Will I still receive my statement(s)?
    Yes, as always, the statement will be mailed to you for your records.

    How much does it cost?
    The HBZweb service is free.

    How secure is HBZweb banking?
    An outstanding feature of our Web Banking is it's multiple security level. Habib Bank AG Zurich uses a combination of the latest security technology to protect data. It features password control entry, Comtrust issued digital ID for the on-line service, Secure Socket Layer protocol (SSL) for data encryption for higher grade security, state-of-the-art firewall protection and unique login name and password. See also the FAQs on security.

    What if I suspect that someone has obtained my password information or if I lose my password?
    You must immediately inform your branch so that necessary action can be taken. If you have access to the Internet, login via a browser or WAP device and change your password immediately. Your access will be automatically blocked if you enter a wrong password three times in a row. So, you can lock access by deliberately entering a wrong password thrice!

    What if I forget my password?
    If you forget your password, you can inform your branch. After obtaining the necessary information and cancellation of the old password, a new password will be issued to you.

    What about my account's history?
    Your account statements are available since 1994.

    How do I look for an old transaction?
    Just click on the account number you want to view and then keep on scrolling by pressing the "Previous" button until you get to the date and transaction you are looking for. You may also directly enter the date of the transaction(s) to be viewed.

    When can I collect a cheque book ordered via the Internet?
    You may collect it from your branch after 48 hours. Please note you will need to verify your identity at the point of collection.

    When I try to log on to HBZweb banking, I receive the following message: "Password not activated"?
    If you receive this message, please contact your branch and allow up to 24 hours for the password to be activated.

    Why did the computer system log me off without my request?
    For security purpose your session will automatically end after a pre-determined period of inactivity.

    How do I know if the browser I am using is operating with security feature i.e. 128 bit SSL?
    To confirm your security feature, your Uniform Resource Locator (URL) should show https address instead of http, (s) is added to http and it stands for Security.
    • In Microsoft Internet Explorer a yellow security lock will appear in the lower right hand corner. Microsoft Internet Explorer does not distinguish between 40 bit and 128-bit encryption on the browser screen.
    • In Netscape Navigator or Communicator, a key will appear on the left hand corner. In Netscape Navigator 4.0, you may click on the icon to determine which level of encryption is being used for a particular web page. Always use the latest version of a browser for highest level of security.
    I am facing some navigational problems while transacting online, how should I rectify it?
    Due to further enhancement of HBZweb security, some older browser versions may not work properly. In the event you experience difficulties with HBZweb navigation, we recommend that you update your browser.
    What if I have more questions, whom should I call?
    You can e-mail all your queries by clicking Mail or you may call + 971 4 221 4535 Ext. 703.


    HBZwap banking

    What is WAP?
    The Wireless Application Protocol (WAP) is an open global specification that empowers mobile users with wireless devices to easily access and interact with information and services instantly. WAP includes a specification called WTLS that implements options for authentication and encryption. It is optimized for use in the mobile phone environment.

    What is HBZwap banking?
    HBZwap banking allows you to check your account(s) details and conduct transactions in your account(s) via WAP enabled devices like mobile phones and PDAs.

    My country does not have any provider for WAP services. Does it restrict me from using your WAP Banking services?
    No. However, you do need Internet access. Habib Bank AG Zurich was the first bank to introduce WAP banking in the Middle East. We have set up our own WAP service and it does not depend on any other service provider.

    What are the various services offered via WAP Banking?
    Theoretically you can use all services offered via HBZweb banking. However, WAP devices have much smaller screens and it is very cumbersome to use services like opening Letters of Credit etc. on a WAP device. Since we do not distinguish between Web and WAP services from the service point of view, you can apply all relevant information given about Web Banking services to WAP Banking services also. (Please read FAQs on Web Banking).

    What hardware/equipment is required?
    You can use any WAP device such as mobile phones or PDAs to access this service via any WML browser that supports WTLS. For higher grade security, we use WTLS with 128 bit encryption to transport information to your device. We recommend that your WAP device supports WTLS security with 128 bit strong encryption.

    I have a WAP enabled mobile but I am not able to connect to HBZwap banking service. What is the problem?
    Make sure that your mobile is set up with the correct information to connect to Habib Bank AG Zurich's WAP Banking services. (See the next question). In the market, a lot of mobile manufactures claim that they support WAP on their mobiles but only very few of them support 128 bit WTLS for security.

    How do I set up my WAP device for WAP Banking?
    Make sure that your mobile service provider has enabled the data communication feature on your SIM card (some mobile providers do it automatically when they issue a SIM card). Then refer to the manual of your mobile device to setup the service. The following information may be necessary to set up the device. Please note that set up procedures vary. If you can not access our WAP Banking service through any 128 bit WTLS WAP enabled device, please call us at +971 4 221 4535 ext. 703 or send a Mail.
    • Homepage => https://habibbank/   (NOTE: Please do not forget to enter the ending slash. Devices such as "Nokia" mobile phones require such an ending slash).
    • Connection type => Continuous
    • Session Mode => Permanent
    • Port => 9203
    • Connection security => On
    • Bearer => Data (using Dial-up line) or GPRS (using GPRS)
    • Dial-up number => Your internet dial-up number
    • IP address =>
    • Authentication type => Normal   (NOTE: Do not select "secure" option here. It can be selected only if your mobile internet provider supports it. However, this security is only for your access to the internet and it does not affect the WAP Banking security).
    • Data call type => Analogue   (NOTE: You may select ISDN if your internet provider supports it.)
    • Data call speed => Autobauding :
      If you have selected data call type as ISDN, select an appropriate speed here
    • User name => Your internet user ID :
      Do NOT enter your Web or WAP Banking user ID here
    • Password => Your internet password :
      Do NOT enter your Web or WAP Banking password here
    How do I enroll for HBZwap banking?
    If you are already a HBZweb user there is no need to get another login/password for WAP Banking. You may use the same login/password for HBZwap.
    If you are not yet a HBZweb user you may enroll by clicking e-registration or visit any of our eight branches in UAE. For more information, you may call us at +971 4 221 4535 ext. 703.

    How much does it cost?
    HBZwap is a free service.

    How secure is HBZwap banking?
    An outstanding feature of our WAP Banking is it's multiple security level. Habib Bank AG Zurich uses a combination of the latest security technology to protect data. It features password control entry, 128 bit strong key certificates, Wireless Transport Layer Security (WTLS) for data encryption for higher grade security, state-of-the-art firewall protection and unique login name and password. See also the FAQs on security.

    Please read FAQs on HBZweb banking too!

    HBZgsm banking

    What is GSM?
    GSM is a communication technology used by mobile phones and mobile service providers. GSM supports SMS (Short Message Service), a technology used to send and receive short messages between mobile devices and mobile servers.

    What is HBZgsm banking?
    HBZgsm banking allows you to receive your account information from the bank via SMS messages. This is a push technology, which means a message will be pushed to your mobile phone whenever an event of interest happens. It can also be used as a pull technology. When used that way a SMS message containing a key word is sent to the bank to pull information or carry out a transaction.

    What kind of information can I get via HBZgsm banking?
    End of day balance, any transaction, cheque payment details, cheque return details, TT remittance details etc. The service can be fully personalised to receive only selected transactions with a desired range of transaction amount making sure you are in control of your finances.

    Other highly sophisticated events can also be monitored/handled, such as:
  • "Notify me if my import documents under letter of credit is lodged for $ 5 million or more, otherwise notify my Financial Controller".
  • "Notify me if my balance drops under a specified value".

    How fast can I get the information when a subscribed event happens?
    Within 20 to 40 seconds. However, this cannot be guaranteed since it depends on your mobile service provider's infrastructureand extent of network usage at the time of the SMS transmission.

    What will happen if I switch-off my GSM phone or go to an area where no mobile coverage is available?
    Messages will be queued up for some time. If the mobile phone cannot be reached for an extended period, message sending will be stopped.

    What kind of transactions can I carry out via GSM Banking?
    We do not support transactions (and pull technology) with our HBZgsm service because of security concerns. GSM messaging systems are not secure and are network dependent. In order to carry out transactions from your mobile phone, PDA or computer, please use our secure WAP or Web Banking services.

    I do not have a mobile with subscription in the country where the bank is located. Can I still subscribe to GSM Banking?
    Yes, our GSM Banking serves more than 80 countries, including:
  • Andorra
  • Azerbaijan
  • Australia
  • Austria
  • Bahrain
  • Belgium
  • Bosnia Herzegovina
  • Brunei
  • Bulgaria
  • Canada
  • Chile
  • China
  • Croatia
  • Czech Republic
  • Denmark
  • Egypt
  • Estonia
  • Faroe Islands
  • Finland France
  • Georgia
  • Germany
  • Gibraltar
  • Greece
  • Guernsey
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Israel
  • Italy
  • Ivory Coast
  • Japan
  • Jordan
  • Kuwait
  • Lebanon
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macao
  • Macedonia
  • Malaysia
  • Malta
  • Morocco
  • Montenegro
  • Namibia
  • Netherlands
  • New Zealand
  • Norway
  • Oman
  • Philippine
  • Poland
  • Portugal
  • Rumania
  • Russia
  • Saudi Arabia
  • Serbia
  • Singapore
  • Slovakia
  • Slovenia
  • Sri Lanka
  • Sweden
  • Switzerland
  • South Africa
  • Spain
  • Taiwan
  • Thailand
  • Turkey
  • Tunisia
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States of America
  • Yugoslavia
  • Zimbabwe
    How much does it cost?
    A cost of AED 0.30 is charged per message.

    Do you charge extra to receive international messages when I am travelling with a mobile having a roaming service?

    Do you charge extra to receive messages to my country where you do not have branches?


    HBZweb Secure Key

    What is an HBZweb Secure Key?
    HBZweb Secure Key is a Very Long Variable Password available on a credit card size Compact Disk (CD).

    How does it work?
    For added security, it will only work in combination with your existing HBZweb User Name and Password.

    What can I do with the Secure Key?
    You can transfer funds 24 hours a day 7 days a week within Habib Bank AG Zurich's eight branches in the UAE, or to any other Bank anywhere in the world.

    How do I apply for a HBZweb Secure Key?
    If you are an existing HBZweb banking user, then just log in and look for the link to request the HBZweb Secure Key. Once the secure key link is accessed you will be asked to read the terms and conditions and accept by clicking the ACCEPT button.

    How will I receive the HBZweb Secure Key?
    Once you have accepted all terms and conditions, a unique Key will be generated for you and will be delivered to the authorized signatory by the Bank's representative.

    Once I have received the Key, can I start using it right away?
    The key will be activated with in 12 hours after delivery to the authorized signatory.

    How many Secure Keys can I/We get for my/our account?
    Only one secure Key is allowed in each web login.

    Our account is a jointly operated account and requires two or more signatures to operate it; do you allow a Key to be issued in such an account?
    At present Third party Fund Transfer options are not available for jointly operated accounts.

    I have received my Secure Key, now how do I use it?
    You can access your accounts with or without the Secure Key; however, Third Party Fund Transfer options are only available if you log on with both at the same time.
    • Enter your User Name and Password.
    • Place the Secure Key in the CD-ROM drive.
    • Click the Browse button.
    • Choose the CD ROM drive.(Please note that this option runs from all platforms, like, Windows, Linux, Apple Mac etc).
    • Highlight the "secure.Key" file.
    • Click the OPEN button, your secure key option should now have the drive name followed by the secure key.
    • Finally, click Login to proceed.

    What options do I have to use after logging in with the Secure Key.
    Once successfully logged in with the Key, you will see three new options:
    1. Transaction Definition
    2. Transaction Execution
    3. View status of Fund Transfer Request
    Through "Transaction Definition" you can define a template for future fund transfers to any Habib Bank AG Zurich UAE account(s), or you can define a template for future telegraphic fund transfers to any account(s) anywhere in the world.

    You are required to define the transaction through the "Transaction Definition" option and submit your request to the bank by clicking the SAVE button. Once your request is received by the bank, it will be processed through an automated validation system. The bank will then send you a secure mail requesting you to reconfirm your request by accessing your template again through the "Transaction Definition" option. Once you accept the transaction by clicking the AGREE button, the template will move to Transaction Execution for future retrievals and payments.

    In the event you have failed to input necessary information, such as S.W.I.F.T., UID codes etc. in your initial request, the bank will as usual send you a secure mail to reconfirm your request. Only this time, the template will include changes/corrections made by the bank. If these changes are acceptable to you, you merely click the AGREE button and the corrected template will be moved to "Transaction Execution" in the same manner as mentioned above.

    To finally execute the remittance, you will be required to access the "Transaction Execution" option.

    Your template(s) will already be waiting for you to complete the process by entering the amount to be remitted as well as a transaction reference if you desire. You then click the PROCESS button to execute your payment.

    Please note: You can always modify your template through "Transaction Definition". Always give a name to the template that you create for your easy reference.

    What information is provided through the option "view status of fund transfer request"?
    This option will provide a complete history of all transfers you have made along with the TT reference number and up to date " Status" of any transfers in process.

    What if the HBZweb Secure Key is lost?
    In case your secure key is lost or stolen, you should inform the bank immediately for cancellation.